Questions we get asked

Can't I just buy this on Alibaba.com myself?

For a single product in volume, often yes — and we'll tell you so.

But a salon order is usually a dozen different items, one or two cartons each. Alibaba.com listings typically start at 100 to 1,000 units per item. Twelve nail drills and twenty hand rests is not an order that platform is built for.

The suppliers who will sell you twelve are on 1688, where minimums run from 2 to 50 pieces, and in the Yiwu market stalls, where a carton is enough. Neither is open to a buyer outside China: 1688 business accounts require a mainland entity, and payment requires a Chinese bank card. The market stalls require someone standing in them.

That is what you are hiring us for.

What is your minimum order?

There is no minimum order value and no minimum per product. The only floor is our $300 minimum commission, which means orders below roughly $3,000 in goods effectively pay a flat $300.

Can you mix several suppliers into one shipment?

Yes — that is the normal case, not the exception. Goods from every supplier come to one consolidation point in Yiwu and ship as a single consignment on one bill of lading. A thirteen-supplier order arrives as one shipment with one set of documents.

How do you handle payment?

Bank transfer (T/T). 50% of the goods plus 100% of the commission on order confirmation; the balance of the goods plus freight before shipment, after you have approved the inspection photos. Other methods on request.

What happens if the goods don't match what I ordered?

The point of the inspection photos is that this gets caught while the goods are still in Yiwu. Nothing is sealed and shipped until you have seen the cartons and approved them. If an item is wrong at that stage, we replace it or drop it from the order and refund what you paid for it.

If a discrepancy against the approved photos turns up on arrival — wrong item, short count, damage that was not in the photos — that is on us and we make it good.

Manufacturing defects that appear later are a warranty matter with the supplier. We pursue it on your behalf in Chinese, which is the part you cannot do from abroad, but we will not pretend we can force an outcome. Ask us before you buy which items are worth paying for third-party inspection.

What exactly do you check during inspection?

Voltage and plug type on every powered unit, a function test (lamps lit, drills run up, machines powered), cosmetic condition, count and included accessories, and carton condition. Then every carton is photographed with contents visible before it is sealed. SeeHow it works for the detail.

Do you take a commission from the supplier as well?

No. We are paid by you and only by you. That is the entire reason our rates are published — an agent paid by both sides cannot be neutral about which supplier you end up with.

Can you do custom packaging or our own brand?

Custom packaging, labeling and OEM work can be arranged and are quoted per project on top of the commission. Be aware that private-label runs carry real MOQs — usually far above a salon order — so we will tell you honestly whether your volume supports it.

Which brands can you source?

We buy whatever is available in the Yiwu market and on 1688, which includes well-known nail equipment brands as well as unbranded factory goods. We are an independent sourcing agent and hold no distribution rights from any manufacturer — we buy on the open market on your behalf.

How long does an order take?

Sourcing and quotation usually take a few days once we have your list. After the deposit, buying and inspection typically run one to two weeks, depending on how many suppliers are involved and what is in stock. On the thirteen-item order on our Cases page, deposit to cargo ready was 15 days.

Sea freight transit is on top of that. We will give you the carrier's schedule, but we quote you a cargo-ready date rather than a delivery date — the sailing is not ours to promise.